Original: IT Service Management
Date: 11-12 July
Time: 09.00 AM to 04.00 PM
Venue: Sheffield Hallam University, Sheffield, S1 1WB
Register your place
You will gain an understanding of service management and standards, such as working to SLAs (Service Level Agreements) and understanding what to do when things go wrong. Additionally, by defining, analysing and improving your service management design you’ll be able to shape and implement more effective and efficient service provision. By scrutinising your SLA you can know when your service provider is at fault. Help develop your business’s readiness for ISO standards.
Pre-Requisites:
Beginner
- Is aware that IT services depend on the business / system and their practices
Intermediate
- Has awareness of ITIL
- Knows what stakeholders are
- Knows why regular audits and standards are maintained
- The benefits of annual training in relation to risk management
To qualify for this module, you must be employed in South Yorkshire.
Who should attend?
You should attend if you want to learn on how to make sure that the right procedures, tools, and personnel are in place so that the company can achieve its objectives. This is the core goal of IT service management. If you want to learn about all the tasks involved in planning, developing, delivering, maintaining, and managing the lifespan of an IT service, this module is for you.
Topics:
- ITIL
- Service support, service desk & incident management
- Meeting IT requests
- Change management & resource management
Additional information:
Places are limited to 20 persons, and we will operate a first-come-first-served basis.
Due to the requirements of our funding body, we will need to collect some information from you. This is to confirm eligibility and employment status, prior to the module enrolment. Registering for this event will be taken as consent for us to contact you for details required to check eligibility.
Should you have any questions prior to the event, please do not hesitate to email us at advancingdigital@shu.ac.uk